Blog

Reinventing business onboarding: Tracking metrics to unlock visibility and performance

Traditionally, companies do not have clear visibility over how effectively they are running their onboarding processes. We are at a turning point where tracking specific metrics during the onboarding process can reveal invaluable insights, which if improved using the right technology will have meaningful bottom-line impact.

Company Culture: The Detected Way

“Being part of a company where everyone is so eager to succeed is infectious" was how Eddie Harrison summarised Detected's culture. Fostering a positive, supportive and energising environment can be a challenge for a remote first company, but at Detected, we believe we've got the balance right.

AsiaVerify joins Detected ecosystem

AsiaVerify has become the latest addition to Detected’s growing risk, fraud and compliance ecosystem.

What does the ECCT Act 2023 mean for the future of business onboarding?

The improvement in the quality of data available in Companies House is a great step towards more transparency, accountability and security. However, that does not mean that there is no need for safe business onboarding.

Scaling Onboarding Processes for Growing B2B Businesses

As businesses experience growth, whether through expanding their customer base or launching new products/services, they often face the challenge of scaling their onboarding processes to meet increasing demands efficiently. Scaling onboarding processes for growing B2B (business-to-business) businesses requires strategic planning, leveraging technology, and optimising workflows to ensure a seamless experience for new customers while maintaining high-quality standards.

Detected Culture: Beyond the office - Navigating the future of work

Recently Steve Mason, IT Operations at Detected, attended the Wales Technology Leadership meetup on "Beyond the office - Navigating the future of work' discussing the merits of both fully remote working and office (full or hybrid) based work. 

Detected collaborates with Visa to offer improved SMB Onboarding in the US and Canada

Mondu sign with Detected to improve business customers’ onboarding experience.

Mondu, the fast-growing B2B payments company, has signed with Detected to automate its merchant onboarding process. As Mondu continues to expand across Europe, having strong foundations in place for its merchant onboarding will aid its growth while also providing a better experience for Mondu’s business customers. 

Fondy sign with Detected to streamline onboarding processes across all verticals

Fondy, have signed with Detected to automate their business onboarding processes as they continue to increase market growth. Finding a flexible and scalable onboarding solution to service their diverse range of clients was becoming a necessity.

Detected secures $2.5M from Thomson Reuters Ventures and Love Ventures

UK and US based fintech Detected has secured $2.5m in its latest fundraise, including investment from existing investors Thomson Reuters Ventures and Love Ventures.

Detected named among UK's most innovative companies

Detected has been named one of the top 100 startups in the UK! The UK’s longest running index of disruptive new startups, the Startups 100, has released its 2024 lineup.

METYCLE sign with Detected to ensure compliance in metal recycling & best-in-class customer onboarding

METYCLE have signed with Detected to further develop their business onboarding processes. METYCLE’s current manual processes needed to evolve as the company continues to grow in size and geographical coverage. Detected will provide a streamlined and automated process that will improve customer onboarding experience and compliance review efficiency.

Storfund sign with Detected to automate business onboarding.

After a successful pilot stage, Storfund has gone live with Detected to improve marketplace seller verification and onboarding.

The avoidable bottom line impact of customer churn

Onboarding churn reduces revenue, wastes multiple teams’ time and can lead to negative word of mouth if churned leads are unhappy with the onboarding experience. Ensuring that onboarding flows are frictionless and relevant to the user alongside implementing effective monitoring of the processes help to mitigate the damage that high levels of onboarding churn can have.

How effective seller verification underpins successful marketplace growth.

This article explores how a without effective verification, fraudulent sellers can disrupt the smooth functioning of a marketplace; impacting long-term sustainable growth.

Themes from Money 20/20, Las Vegas 2023

Detected, have made regular appearances over the last few years and our team always comes away feeling re-energised. To expand on last week’s event we sat down with Christian Wheeler and Austin Grimes who represented Detected this year.

When does onboarding actually end?

Often perceived solely as a means to register prospective customers and introduce them to your product, the true end-point and widespread impact of onboarding is often overlooked.

Why is out of date data our primary source for compliance reviews?

Why do we continue to persist on using on of date data as our primary source for compliance reviews and ignore one of the most accurate and vital sources of information - the business owner?

5 areas of manual review which shouldn’t exist in 2024

This article will highlight five common manual tasks that compliance teams have to complete and explain the key limitations and risks associated with not automating them.

The importance of smooth B2B onboarding to 3 key groups (and 1 extra)

The leading neo-banks have revolutionised the customer onboarding experience by removing the need for manual paperwork, tiresome checkboxes, and other unnecessary steps.

Detected hires Christian Wheeler as CRO

Detected announce the appointment of Christian Wheeler as Chief Revenue Officer.

UK-based KYB platform Detected launches in the US to support increasing demand

Detected has announced its expansion into the US market.

London fintech Detected hires Mike Ainslie as CFO

Detected announces the appointment of Mike Ainslie as Chief Financial Officer.

Detected closes £2.5m in financing round including a strategic investment from Thomson Reuters Ventures

Detected has secured £2.5m in its latest funding round.

Detected ranks in top three of RegTech 50 list

New ranking adds to growing number of accolades awarded.

How a 2-sided solution can create frictionless onboarding

Our infographic visualises some of the problems – and the solutions – for B2B frictionless onboarding.

Why frictionless onboarding is the secret to success for B2B international payments

We look at some of the challenges that B2B international payments firms need to consider to improve their onboarding processes.

The impact of changing US regulations on B2B BNPL

Business financing is changing and many companies are now turning to buy-now-pay-later (BNPL) as an alternative method. How is the rise of BNPL affecting B2B finance - and will new regulations in the US impact how it will be used in the future?

Detected introduces frictionless onboarding to the payments industry

Detected announces the launch of its core product for the payments industry.

KYB “category creator” Detected raises £1.5 million in fourth funding round

Detected has raised an additional £1.5 million in just three weeks.

Detected Joins Visa Fintech Partner Connect

Detected and Visa are filling a critical gap in KYB compliance.

Fruugo Selects Detected to Verify Global Sellers

Fruugo benefits from seller verification and real-time merchant information.

Detected Closes Latest Funding Round, Bringing Total Raised To £2m

Additional investment signifies ambitious growth plans.

60,000+ BigCommerce Merchants To Get Access To Detected

Detected’s mark of trust strengthens trust through greater transparency.

Detected and Spryker Partner to Strengthen Trust on Marketplaces

Spryker-powered marketplaces can now add Detected’s international mark of trust.

Indian Marketplace Beldara Adds Detected’s Mark Of Trust

Detected's technology enables Beldara's customers to scale internationally.

Machine Compare Partners with Detected to Protect Customers

The right information underpinning customer decision-making.

Detected Closes £600,000 Seed Round Within 72 Hours and Trustpilot CTO Joins Advisory Board

Led by Hong Kong Based EmergeVest, £600k secured in rapid time.